Telesales Lead at Coronation Insurance Plc

Telesales Lead at Coronation Insurance Plc is what this page is all about, the general public are duly informed as applications are invi ted from competent and Interested persons, for more information continue reading.

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Telesales Lead at Coronation Insurance Plc

Coronation Insurance Plc has been in operations for over half a century, offering a comprehensive range of insurance coverage. Establ ished in 1958, Wapic has built a strong franchise in the largest economies in Sub-Saharan Africa and operates two subsidiaries; Coronation Life Assurance Limited and Coronation Insurance (Ghana) Limited. The Company has a history of delivering efficient and transparent insurance solutions to d iscerning clients; a culture reflective of the strength and leadership which underpins the company’s foundation.

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The Telesales Lead is responsible for overseeing the execution of outbound sales i nitiatives through the contact centre channel for the general and life insurance businesses. The role drives customer acquisition, conversion, and revenue growth by leading a team of Telesales agents and ensuring alignment with customer experience standards, sales targets, and compliance guidelines.

Working closely with CX, Marketing, Product, and Technology teams, the role ensures optimal use of data, campaigns, digital tools, and sales scripts to convert leads to policyholders and increase product uptake. This role is critical in shaping Coronation’s direct-to-customer engagement strategy via telephony.

Key Stakeholders

• Head of Customer Experience
• Contact Center Manager
• Marketing & Communications Team
• Product Development Team
• Technology & Data Teams
• Compliance & Risk Teams
• Key Responsibilities

Sales Execution & Channel Optimization

• Lead Telesales strategy development and execution for insurance products across life and general lines.
• Translate monthly and quarterly sales targets into actionable goals for team members.
• Oversee daily, weekly, and monthly campaign activities to ensure high conversion rates from leads.
• Work with Data/Analytics team to generate and optimize customer lists for targeted sales.
• Use CRM and dialer platforms to ensure productivity and real-time campaign management.

Customer Experience Alignment

• Ensure Telesales interactions are compliant with service standards, regulatory requirements, and brand tone.
• Monitor quality of sales calls to ensure empathy, persuasion, and CX best practices are in place.
• Collaborate with the CX team to embed feedback from Telesales calls into service and pro duct improvements.

People Leadership & Performance Management

• Recruit, train, and mentor Telesales agents to perform at optimal levels.
• Drive a high-performance culture using KPIs such as sales conversion rate, average handling time, and customer satisfaction.
• Reward top performers and coach underperformers using structured performance improvement plans.
• Reporting & Insights
• Track and report key Telesales metrics, including sales pipeline progression, contact-to-conversion ratios, and revenue impact.
• Provide weekly dashboards to the Head of CX and entity CEO showing campaign performance and insights.
• Use insights from failed sales attempts and call disposition data to refine sales tactics and agent coaching.

Product & Campaign Collaboration

• Collaborate with Marketing, Product, and CX to develop sales scripts tailored to specific products, customer segments, and market realities.
• Provide input into product positioning and promotions based on customer feedback gathered during sales calls.
• Compliance & Risk Management.
• Ensure that Telesales operations comply with regulatory standards and ethical sales practices.
• Conduct periodic training and refreshers on industry codes of conduct and customer protection protocols.

Telesales Lead at Coronation Insurance Plc Qualifications

Preceding the application are these qualifications expected of each and everyone willing and ready for this job.

• Minimum of Bachelor’s degree in Marketing, Business Administration, Insurance, or a related field.
• Minimum of 6-8 years’ experience in a Sales or Telesales team leadership role in financial services. Insurance experience will be an added advantage.
• Experience selling insurance or investment-related products via outbound contact center channels is strongly preferred.
• Professional certifications in sales, insurance, or customer service/experience are a plus.

How to apply for Telesales Lead at Coronation Insurance Plc

Interested and qualifi ed candidates should forward their CV to: careers@coronationinsurance.com.ng using the position as subject of email.