Automation Voice/ChatBOT Manager – For Digital Money Lending at CashXpress Nigeria Limited

 Automation Voice/ChatBOT Manager – For Digital Money Lending at CashXpress Nigeria Limited is the available job on this page, as a matter of fact, applications are duly invited from qualified and interested persons.

Learn more

Automation Voice/ChatBOT Manager – For Digital Money Lending at CashXpress Nigeria Limited

We bridge the financial gap for individuals by providing fast loans with competitive interest rates and without discrimination.

A regulated digital money lending platform delivering accessible short- to mid-term loans through mobile and online channels. 

Committed to responsible lending, financial inclusion, transparent pricing, and a superior customer experience. 

Operates in compliance with Nigerian financial regulations and data privacy standards; emphasizes ethical lending, robust risk management, and customer trust. 

Role overview 

A cross-functional product leadership role responsible for designing, building, and shipping automation-enabled chat and voice chat experiences. 

This role blends text-based chat automation (chatbots, messaging workflows) with voice-enabled automation (IVR, voice assistants, speech-enabled dialogues) to create seamless multi-channel customer interactions. 

Key responsibilities:  

1. Define product strategy and roadmap for automated chat and voice chat capabilities across channels (text, voice, IVR). 
2. Gather and prioritize requirements from stakeholders (customers, sales, support, operations, compliance) and translate them into user stories and specifications. 
3. Lead end-to-end product lifecycle: discovery, prototyping, testing, iteration, and release. 
4. Collaborate with UX designers to craft intuitive chat and voice interfaces and with data analytics/ engineers from HO to improve NLP, ASR, NLU, dialogue management, TTS, and orchestration between script, text and voice flows. 
5. Work with engineering teams to implement, monitor, and optimize automated conversation flows, error handling, fallbacks, and cross-channel handoffs. 
6. Establish KPI and track success metrics (adoption, user satisfaction, automation coverage, cost savings, latency, escalation rates) and drive data-driven improvements. 

Automation Voice/ChatBOT Manager – For Digital Money Lending at CashXpress Nigeria Limited Qualifications

Here are the qualifications expected of each and everyone willing and ready to apply for this job.

rates) and drive data-driven improvements. 

Required skills and qualifications: 

1. Product management experience in chatbots, voice bots and assistants, IVR, or automation. 
2. Strong understanding of natural language processing (NLP), speech recognition (ASR), NLU, dialogue management, TTS, and multi-turn conversation design.
3. Experience with multi-channel experience design and user research for chat and voice interfaces. 
4. Data-driven mindset with the ability to define KPIs, analyze usage data, and run experiments (A/B testing, multivariate testing). 
5. Technical aptitude to collaborate with engineering, data science, and platform teams; familiarity with CRMs, cloud services, and deployment pipelines.
6. Excellent communication, stakeholder management, and prioritization skills. 

How to apply forAutomation Voice/ChatBOT Manager – For Digital Money Lending at CashXpress Nigeria Limited

Please send your resume, and 1-page cover letter outlining your vision for scalable digital lending to: hr@cashx.ng