Call Center Manager at Natura Biocore Limited is the available job on this page, as a matter of fact applications are invited from qualified and interested persons.
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Call Center Manager at Natura Biocore Limited
products. Our sales approach is consultative — understanding customer needs and offering solutions that address real health challenges.
About the Role
This position is ideal for a results-driven call center leader who believes in execution, discipline, and accountability — not excuses or market-blaming.
As Head of Call Center / Country Sales Lead, you will be fully responsible for one call center in Lagos, owning results end to end: people, processes, sales performance, and revenue.
You will receive strong operational support from Headquarters (scripts, quality assurance, analytics, CRM, telephony systems, and training methodologies). Your core responsibility is managing people and execution on the ground in Lagos — identifying issues quickly and fixing them effectively.
You will report directly to the Country CEO, while working closely with HQ teams (Chief Commercial Officer, Sales Operations, and Quality).
Key Responsibilities
People & Team Leadership
Recruit, onboard, and manage sales operators in Lagos
Control attendance, scheduling, discipline, motivation, and productivity
Handle performance management, disputes, and terminations when required
Sales & Revenue Ownership
Call Center Manager at Natura Biocore Limited Qualifications
Preceding the qualifications are the qualifications expected of each and everyone willing and ready to apply for this job.
- Proven experience managing a sales call center team in Nigeria
- (Team Lead, Supervisor, or Head of Call Center)
- Strong consultative selling skills (selling through questions and diagnosis)
- High discipline and respect for rules, clean data, and honest numbers
- Experience in recruitment, onboarding, and termination
- Basic to good confidence working with CRM systems
How to apply for Call Center Manager at Natura Biocore Limited
- Interested candidates should send their CV and 3–5 short lines answering the following:
- What was your team size and management model?
- What product did you personally sell, and what product did your team sell?
- Which key metrics were you responsible for (sales, quality, buyout, etc.)?
- Do you have hands-on experience in recruitment and termination?
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