Senior Customer Service Executive at First Ally

 Senior Customer Service Executive at First Ally is the available job on this page, applicationd are duly invited from all job seekers, see below for more information.

Senior Customer Service Executive at First Ally

As a Senior Customer Service Executive at First Ally Capital, you will play a critical role in delivering exceptional service across our multi-brand portfolio, which includes asset management, trusteeship, fintech solutions. You will be responsible for managing escalated client issues, enhancing service quality, and driving a client-centric culture that reinforces the trust our customers place in us.

You will work closely with cross-functional teams to ensure service excellence, proactively address recurring challenges, and implement improvements that strengthen customer satisfaction, loyalty, and retention.

Key Responsibilities

Customer Service Leadership

Take ownership of complex or escalated customer enquiries across subsidiaries and product lines.

Provide high-level support for clients, ensuring swift and effective resolution.

Act as the point of contact for sensitive client concerns, ensuring prompt resolution within agreed timelines.

Maintain exceptional service standards across all communication channels (phone, email, in-app, and social media).

Operations & Service Improvement

Identify recurring service pain points and work with relevant teams to implement sustainable solutions.

Develop and maintain internal Service Level Agreements (SLAs) for client support, ensuring adherence across all teams.

Monitor and report on service performance, customer satisfaction, and resolution metrics to guide strategic decisions.

Ensure compliance with all regulatory requirements and internal service policies.

Cross-Functional Collaboration

Partner with other teams including Operations, E-Business, Digital Marketing, Product, and Sales to ensure that customer feedback informs business decisions.

Support the rollout of new products, services, and initiatives by aligning customer service processes to meet launch objectives.

Coordinate with third-party service providers to maintain quality, uptime, and service consistency.

Reporting & Insights

Prepare clear and concise  no highlighting service trends, complaint categories, and recommended process improvements.

Provide actionable insights from customer feedback to shape product development and service enhancements.

Senior Customer Service Executive at First Ally Qualifications

Preceding the application are the qualifications expected of each and everyone willing and ready to apply for this job.

Language Proficiency: Native or bilingual fluency in Mandarin Chinese and English (reading, writing, speaking, and listening).

Experience: 1–3 years of professional translation or interpretation experience.

Technical Skills: Proficiency in Microsoft Office Suite.

Education: Bachelor’s degree in Linguistics, Translation, Chinese Studies, or a related field.

How to apply for  SeniorCustomer Service Executive at First Ally

Interested and qualified candidates should forward their CV to: hr@Bluewave.top using the position as subject of email.